Frequently Asked Questions

  1. Why will this help me do more business?
  2. Why do I have to register and log-in?
  3. Won't my video look the same as everyone else's?
  4. Can I be the person in my DISS?
  5. I'm having trouble creating a script. Can DISS help?
  6. I don't like the script I submitted. Can it be redone?
  7. I'm having trouble uploading my images.
  8. How will people see my video?
  9. Is there a limit to how many times a video can be viewed?
  10. 60 seconds isn't long enough. Can my video be longer?
  11. Does it have to be 60 seconds long?
  12. How do the package plans work?
  13. When will I get my video?
  14. Where do I send my organization's personalized wardrobe?
  15. How will the images I uploaded appear in my video?
  16. What is a post-roll bumper?
  17. How many video orders can I save in the system?
  18. Can I upload a song that isn't available as a DISS option?
  19. What if I want more than one actor?

01. Why will this help me do more business?

Personalized video advertising with real actors is still the most effective form of marketing. With broadband access being virtually ubiquitous, video advertising on the web has exploded in popularity. Customers will get more out of your website when you make video part of your online content. They will access deeper into website and review more pages because they are being entertained. You can also make the advertising process more interactive, drawing the customer's attention to specific links and features of your website.

02. Why do I have to register and log-in?

Registering enables DISS to save your work as you go, allowing you to stop and start the video design process at your leisure.

03. Won't my video look the same as everyone else's?

The large number of video design options gives you the ability to customize your ad. Additionally, there are several opportunities to further personalize your video. First, you can upload your company's logo to appear in the background of the ad. Second, you can send in your company's own attire to be worn by the actor.

04. Can I be the person on my DISS?

Unfortunately, this is not possible. Part of how we keep our prices so low is by carefully controlling the production process, which does not allow us to do onsite filming.

05. I'm having trouble creating a script. Can DISS help?

Yes. Simply click on the "Copywriter" link on the script creation page and a professional copywrite will contact you. There is a fee for this service.

06. I don't like the script I submitted. Can it be redone?

Once a DISS video design is submitted and paid for, it cannot be changed. A video update can later be submitted at a discount. If you need help writing a script, we can have a professional copywriter assist you for a small fee.

07. I'm having trouble uploading my images.

Check that the image format is correct (JPG, GIF or PNG). Upload your images in the order you would like them to appear in your video.  Be sure you have a resolution of at least 720 pixels by 480 pixels and not larger than 1920 x 1080 pixels.

08. How will people see my video?

We will send you a link to the video and code to place on your website. You may also order a full resolution hard copy on DVD or choose one of our DISStribution packages.

09. Is there a limit to how many times a video can be viewed?

No, there is no limit. DISS charges based on the amount of time a video is hosted, regardless its download frequency.

10. 60 seconds isn't long enough. Can my video be longer?

In order to reduce the production costs, videos are currently limited to 60 seconds (~1000 character scripts). This generally matches the maximum amount of time that an advertising video will hold someone's attention. If you feel that you need more time, you may want re-examine the focus of your message. Or, you can create additional videos to place throughout your website.

11. Does the video have to be 60 seconds long?

A video DOES NOT have to be 60 seconds long. The video length should match the time required to convey your message (as long as it is less than 60 seconds).

12. How do the package plans work?

Please refer to our Pricing page for more information on the available packages.

13. When will I get my video?

Your video should be ready within 10 business days of your payment clearing.

14. Where do I send my organization's personalized wardrobe?

If you are mailing us your organization's personalized attire (hats and shirts only) please send it via USPS to:

Done In Sixty Seconds, LLC
Attn: Wardrobe
P.O. Box 55611
Lexington, KY 40555


15. How will the images I uploaded appear in my video?

The images that you upload will appear in the order that you upload them so please keep this in mind when writing your script. You may want to come back and upload pictures after you have finalized your script.


16. What is a post-roll bumper?

A post-roll bumper is the animated Done In Sixty Seconds promo that appears at the conclusion of your DISS video. The duration of the post-roll is approximately 3 seconds. You may view samples of the post-roll bumper by watching previous client orders on our samples page.

17. How many video orders can I save in the system?

When you have registered and logged in, the system will automatically save whatever selections you may on the order form. Whether you are trying to create a new video or edit an existing video that has not yet been ordered so be careful not to change any previous selections.  You must complete and pay for your existing order before you can save a new one otherwise simply change your previous selections and click save and continue at the bottom of each step to save your progress.

18. Can I upload a song that isn't available as a DISS option?

Currently you cannot upload any music or video to the site.  All music available on the DISS website is royalty free allowing you to use the video as you please.  If you would like to use a specific soundtrack, jingle, etc in your video please contact us to help you create a custom video order.

19. What if I want more than one actor?

Your standard DISS video order ($429) includes only one actor.  If you would like to incorporate more than one actor in a video at the same time, please contact us to help you create a custom video order.


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